Terms and Conditions

We ask that you abide by the terms and conditions that follow, along with any terms and conditions that may appear on the website from time-to-time (collectively, the “Conditions”).

Your use of the website constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the website shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.

License and Site Access

DogDoov Limited grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DogDoov Limited. This license does not include any resale or commercial use of this website or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DogDoov Limited. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of DogDoov Limited and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilising DogDoov Limited name or trademarks without the express written consent of DogDoov Limited. Any unauthorised use terminates the permission or license granted by DogDoov Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of DogDoov Limited so long as the link does not portray DogDoov Limited, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any DogDoov Limited logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. DogDoov Limited and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Electronic Communications

When you visit DogDoov Limited or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DogDoov Limited or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of DogDoov Limited, with copyright authorship for this collection by DogDoov Limited, and protected by international copyright laws.

Trademarks

DogDoov Limited trademarks and trade address may not be used in connection with any product or service that is not owned or distributed by DogDoov Limited, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DogDoov Limited. All other trademarks not owned by DogDoov Limited or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DogDoov Limited.

"DogDoov" is the Registered Trade Mark of DogDoov Limited.

"Earth's Best Friend" is the Registered Trade Mark of DogDoov Limited.

Payment Terms

DogDoov Limited partners with Stripe, PayPal, Apple and other licenced payment providers to facilitate card payments and other payments from customers. The provider and processing time for your payment will vary based on the country in which you're located and the type of card you use. Similarly refund times will be determined by the payment provider used for your original payment.

Discount Codes

If you're given a unique Promo Code that is meant just for you (e.g. a Marketing Promo Code) please keep it secret and don't let anyone else use it or abuse it (e.g. don't post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we will cancel your Promo Code and/or suspend or even close your account without telling you.

Warranty

All DogDoov products come with a 12 month warranty covering manufacturing faults.

By definition, a dog bed will deteriorate with use as time goes on. This deterioration will differ from case to case. Please note that the warranty does not cover issues where:

We determine that the dog bed has deteriorated in line with expected use.
The dog bed has been damaged by clawing damage or chewing damage from the dog.
The dog has fouled the bed.
Colour has faded after multiple washes.

Shipping

We endeavour to ship all products for delivery within 48 hours of order excluding weekends and national holidays. However, deliveries may take up to 5 working days and will be made between 9am and 6pm Monday to Friday. You will receive an email confirming when you item has been dispatched.

Risk of Loss

All items purchased from DogDoov Limited are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Information Accuracy

We do our best to ensure that information on the DogDoov website is complete, accurate and current. Despite our efforts, however, information on the site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours. However, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. THIS SITE IS PROVIDED BY DOGDOOV LIMITED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DOGDOOV LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DOGDOOV LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DOGDOOV LIMITED DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM DOGDOOV LIMITED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DOGDOOV LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Damaged Goods

If for any reason your order arrives damaged, please send an email to [email protected].

We ask that you attach images of the damage to the product and outer shipping box, which enables us to see exactly what the problem is. We will then endeavour to replace any broken, damaged or missing item as quickly as possible, or accept a return for a full refund.

Please do not assemble, fill, or use a product that is damaged. By using the product, you assume the damage is acceptable and are no longer eligible to return it.

Returns & Refunds

If you have ordered a product by mistake or wish to return an unopened item, a refund for the purchase price will be issued along with the original delivery charge.

Returns will be accepted under the following conditions:

Items must be returned within 14 calendar days from the date you received it.
Items must be in their original packaging, unused and in re-sellable condition. Items judged not to be in this condition may be subject to a restocking fee of £6.00.
You must provide proof of purchase, either in the form of verifiable information we can check against our records or an electronic order confirmation.

Once we receive your item, we will inspect it and notify you of the status of the return process. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please note that any refunds will take between 5-10 business days.

If you wish for DogDoov to arrange a collection, we will refund the purchase price and original delivery cost, but will deduct an amount to cover the cost of shipping:

Products weighing a total of less than 10kg     £5.00
Products weighing a total of between 10kg and 25kg    £10.00

Reviews, Comments, Emails and Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. DogDoov Limited reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant DogDoov Limited and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant DogDoov Limited and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify DogDoov Limited or its associates for all claims resulting from content you supply. DogDoov Limited has the right but not the obligation to monitor and edit or remove any activity or content. DogDoov Limited takes no responsibility and assumes no liability for any content posted by you or any third party.

Applicable Law

By visiting DogDoov.com, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and DogDoov Limited or its associates.

Disputes

Any dispute relating in any way to your visit to DogDoov Limited or to products you purchase through DogDoov Limited shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate DogDoov Limited intellectual property rights, DogDoov Limited may seek injunctive or other appropriate relief in any county or court in the country of the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification and Severability

Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to DogDoov Limited. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions regarding our Conditions of Usage, Privacy Policy or other policy related material can be directed to our support staff at [email protected].

Contact Us

If you have any questions on how to return your item to us or have issues with your order, please do not hesitate to contact us using [email protected].